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Webshop Engine module · Customer relationship

Communication: keep in touch with your customers

A shop that communicates nurtures the relationship and builds loyalty. Webshop Engine's Communication module lets you send messages and announcements to your customers directly from the shop, in the right place and at the right time.

What this module is for

Announcing a closure, flagging a campaign, signalling a new product or a change: these messages, when they land at the right moment, reinforce trust and engagement. Rather than relying on external tools, this module centralises communication at the heart of the shop, where your customers already are.

How it works

From the back office, you compose your messages and choose how to deliver them to your customers on the shop. The engine also relies on differentiated e-mails depending on the event (order, dispatch, etc.), for communication that stays consistent between the screen and the inbox.

In short: messages and announcements to customers · delivery from the back office · consistency with the shop's transactional e-mails.

Activation

Communication is an optional module of Webshop Engine. It works alongside the Back-in-stock alert and Sales follow-up modules.